Shipping policy

Last updated: 5 October 2026

At Sen Jewels, we aim to process and dispatch orders as quickly as possible. This policy explains how we process, ship and deliver orders placed through our website.

Sen Jewels is a trading name of SHAAS CREATIVES LTD, a private company limited by shares, registered in England and Wales under company number 17260265.

The short version

  • Orders are normally processed within 1–3 business days.

  • We offer Economy and Express delivery within the UK and to selected European destinations.

  • UK Economy delivery is estimated at 7–14 business days after dispatch.

  • UK Express delivery is estimated at 5-7 business days after dispatch.

  • European Economy delivery is estimated at 7-14 business days after dispatch.

  • European Express delivery is estimated at 5-7 business days after dispatch.

  • Free shipping is available on orders of £150 or more for the applicable shipping zones.

  • Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly agreed.

  • We may use different delivery providers depending on the destination and service.

  • Nothing in this policy affects your statutory rights.

1. Order processing

We normally process orders within 1–3 business days after your order is placed and payment has been successfully received.

Business days are generally Monday to Friday and do not include UK public holidays.

Processing time is separate from delivery time.

The delivery timeframe begins once your order has been dispatched.

For example, an order may take 1–3 business days to process before it is handed to the delivery provider, followed by the applicable delivery timeframe selected at checkout.

Processing and delivery times are estimates and may occasionally take longer due to circumstances outside our reasonable control.

2. United Kingdom shipping

We offer Economy and Express delivery within the United Kingdom.

Economy

£3.99

  • Estimated delivery: 7–14 business days after dispatch

  • Free on orders of £150 or more

Express

£6.99

  • Estimated delivery: 5-7 business days after dispatch

  • Free on orders of £150 or more

The delivery times above are estimates and are not guaranteed delivery dates.

The actual delivery time may vary depending on the delivery destination, delivery provider, seasonal demand, public holidays, adverse weather, operational disruption and other circumstances outside our reasonable control.

3. European shipping

We offer Economy and Express delivery to selected destinations across Europe.

The available European destinations are displayed at checkout and may be updated from time to time.

Economy

£7.99

  • Estimated delivery: 7–14 business days after dispatch

  • Free on orders of £150 or more

Express

£14.99

  • Estimated delivery: 5–7 business days after dispatch

  • Free on orders of £150 or more

The delivery times above are estimates and are not guaranteed delivery dates unless a specific guaranteed delivery service has been expressly agreed.

The actual delivery time may vary depending on the destination, delivery provider, customs procedures, seasonal demand, public holidays, adverse weather, operational disruption and other circumstances outside our reasonable control.

4. Shipping destinations

Our European shipping zone currently includes selected European countries.

The countries currently available for delivery will be confirmed by the shipping options displayed at checkout.

Our available destinations may change from time to time.

If your country is not available at checkout, we may not currently be able to offer delivery to that destination.

5. International shipping

We may offer shipping to destinations outside the UK and Europe where available.

Shipping availability, delivery services, delivery times and charges for destinations outside our standard UK and European shipping zones will be displayed at checkout where available.

International delivery times and charges may vary considerably depending on the destination.

Any international delivery timeframe shown at checkout is an estimate unless expressly stated to be guaranteed.

6. Shipping charges

Our current standard shipping charges are:

Shipping zone Service Cost Estimated delivery
United Kingdom Economy £3.99 7–14 business days
United Kingdom Express £6.99 5-7 business days
Europe Economy £7.99 7-14 business days
Europe Express £14.99 5-7 business days

Free shipping is available on orders of £150 or more for the applicable shipping zones and services, as shown at checkout.

Shipping availability, charges and options shown at checkout will apply to your order.

7. Customs, duties and taxes

For deliveries outside the UK, including deliveries to European countries, additional customs duties, import taxes, VAT, handling charges or other fees may apply depending on the destination and applicable local rules.

Where such charges are imposed by the destination country or its authorities, they may be payable by the customer unless otherwise stated at checkout.

Sen Jewels does not control customs procedures, tax rules or charges imposed by another country.

Customers are responsible for ensuring that the goods they order can lawfully be imported into their destination country.

Delivery may be delayed if an order is held by customs or additional information or payment is required.

8. Delivery estimates and delays

All delivery timeframes stated in this policy or displayed at checkout are estimated delivery times unless we expressly state otherwise.

The estimated delivery period begins after your order has been processed and dispatched.

We do not guarantee that an order will arrive on a particular date unless we have specifically agreed a guaranteed delivery service with you.

If your order is delayed, please contact us at hello@senjewels.com with your order number.

We will take reasonable steps to assist you in locating the order and, where appropriate, liaise with the relevant delivery provider.

Nothing in this section limits your statutory rights.

9. Delivery providers

We may use different delivery providers depending on the destination, delivery service and order.

The delivery provider may therefore vary from one order to another.

Where tracking is available, tracking information may be provided once your order has been dispatched.

10. Our responsibility for delivery

Under UK consumer law, where a trader is responsible for delivering goods to a consumer, the trader generally remains responsible for the goods until they come into the physical possession of the consumer or a person identified by the consumer to take possession of them.

If your order is lost, damaged or otherwise does not arrive as expected, please contact us at hello@senjewels.com so that we can investigate the matter and determine the appropriate solution.

Nothing in this policy removes or limits any statutory rights you may have.

11. If your order has not arrived

If your order has not arrived within the estimated delivery timeframe, please contact us at:

hello@senjewels.com

Please include:

  • Your order number

  • Your full name

  • The delivery address

  • Any available tracking information

  • Any other relevant information about the delivery

We may need to contact the delivery provider or ask you for additional information to investigate the delivery.

If an order is confirmed as lost, or if applicable consumer law gives you a right to a refund or other remedy because the goods have not been delivered, we will provide the appropriate remedy in accordance with applicable law.

12. Delivery to the wrong address

Please check your delivery address carefully before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible at hello@senjewels.com.

We will try to assist where an order has not yet been dispatched.

If an order has already been dispatched, we may be unable to change the delivery address and may need to wait for the delivery provider to return the parcel or otherwise resolve the delivery.

Nothing in this section limits your statutory rights.

13. Damaged packaging or goods

If your parcel appears damaged when it arrives, please contact us as soon as reasonably possible at hello@senjewels.com.

Where possible, please provide photographs of:

  • The outer packaging

  • Any visible damage

  • The item received

  • Any other relevant packaging or documentation

Please retain the packaging until we have had an opportunity to investigate the issue.

If the goods are faulty, damaged or do not conform to the contract, your statutory rights under the Consumer Rights Act 2015 continue to apply.

14. Circumstances outside our reasonable control

Delivery or processing may occasionally be affected by circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Strikes or industrial action

  • Transport disruption

  • Delivery provider disruption

  • Customs delays

  • Government restrictions

  • Public emergencies

  • Other events outside our reasonable control

Where such circumstances occur, we will take reasonable steps to keep you informed and assist with your order where possible.

These circumstances do not remove or limit any statutory rights you may have.

15. Statutory delivery rights

Nothing in this policy affects your statutory rights under UK consumer law.

Under the Consumer Rights Act 2015, unless a different delivery time or period has been agreed, a trader must deliver goods without undue delay and, in any event, within 30 days after the contract is entered into.

Where an agreed delivery time is not met, the consumer may have rights to require delivery within an additional appropriate period or, in certain circumstances, treat the contract as ended and receive a reimbursement.

Where delivery by a particular time was essential in the circumstances, or where the consumer told us before entering into the contract that delivery by a particular time was essential, different rights may apply.

Nothing in our estimated delivery timeframes is intended to exclude, restrict or reduce these statutory rights.

16. Relationship with our Return & Refund Policy

Our Return & Refund Policy explains your rights to cancel an eligible online purchase, return goods and receive a refund.

Delivery problems involving faulty, damaged, incorrect or non-delivered goods may also give rise to statutory rights under the Consumer Rights Act 2015.

Nothing in this Shipping Policy affects the rights and remedies described in our Return & Refund Policy or any other statutory rights that apply to your purchase.

17. Contact us

Sen Jewels
A trading name of SHAAS CREATIVES LTD

Email: hello@senjewels.com

For questions about an order, delivery, tracking or a delayed parcel, please contact us using the email address above and include your order number where possible.

Sen Jewels reserves the right to update this Shipping Policy when necessary. The version applicable to your order will be the version in effect at the relevant time, subject always to your statutory rights.