Terms of service

Last updated: 5 October 2026

1. About us and these terms

This website, senjewels.com, is operated by Sen Jewels ("we", "us", "our").

Sen Jewels is a trading name of SHAAS CREATIVES LTD, a private company limited by shares, registered in England and Wales under company number 17260265.

Sen Jewels sells jewellery online and may use third-party fulfilment and shipping partners to process and deliver some orders. Our fulfilment partners may be located outside the UK.

Trading address:
MADISON East
Soyo Square
St Cecilia Street
Leeds
United Kingdom
LS2 7ER

Email: hello@senjewels.com

These terms apply to every order you place through our website. Please read them together with our Shipping Policy, Return & Refund Policy and Privacy Policy before ordering.

By placing an order, you agree to these terms. We recommend that you save or print a copy for your records.

2. Who can order

You must be at least 18 years old to place an order.

Our website and these terms are intended for consumers buying for personal use. If you wish to buy for business purposes or resale, please contact us before ordering.

3. Our products

Our jewellery is made from 925 sterling silver and may be finished with rhodium or 18K yellow gold plating, as stated in each product description.

Stones and materials are described in each individual product listing. Items described as "moissanite", "cubic zirconia", "created", "lab-grown" or "lab-created" are not natural mined diamonds or gemstones.

Where a product listing states that a certificate is included, a certificate will be supplied with the item.

Some earrings are sold as a single earring rather than a pair. Where this applies, it will be clearly stated in the product title or description.

Ring sizes are shown in US sizing. Adjustable rings fit a range of finger sizes. If you are unsure about your size, please contact us before ordering.

We make reasonable efforts to display products and colours accurately. However, screens and devices vary, so we cannot guarantee that the colour displayed on your device will exactly match the physical product.

Dimensions and weights are approximate. Natural materials may have slight variations in appearance.

Plated finishes can gradually wear with use. Keeping jewellery away from water, perfume, cosmetics and abrasive surfaces can help extend its appearance and lifespan.

4. Placing an order

You can add products to your basket and proceed to checkout, where you will see the total price and applicable delivery charges before completing your purchase.

When you place an order, we will send you an order confirmation email confirming that we have received your order.

Your order confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted. We will confirm acceptance when we send a dispatch confirmation, unless we have previously informed you that your order has been accepted.

We may decline or cancel an order before dispatch where:

an item is unavailable;
there is an obvious pricing or product-description error;
we are unable to verify payment or delivery information;
we have reasonable grounds to suspect fraudulent activity; or
there is another legitimate reason preventing us from fulfilling the order.

If we cancel an order after payment has been taken, we will provide a full refund of the amount paid for the cancelled order.

If an item becomes unavailable after you have ordered it, we will contact you and offer an appropriate solution, which may include a full refund or an alternative item where you agree.

If you need to change or cancel an order before dispatch, email hello@senjewels.com as soon as possible. We will do our best to help, but changes cannot always be made once an order has entered processing.

After dispatch, our Return & Refund Policy applies.

5. Prices and payment

All prices are shown in pounds sterling (£) and include VAT where applicable.

Delivery charges are shown separately at checkout before you pay.

We take reasonable care to ensure that prices are correct. If we discover an obvious pricing error affecting your order before dispatch, we will contact you and give you the option to proceed at the correct price or cancel for a full refund.

Where a "was" or compare-at price is shown, this refers to the price at which the product was previously offered on our website.

We accept the payment methods displayed at checkout, which may include major debit and credit cards, Shop Pay, Apple Pay and Google Pay.

Payments are processed securely through our payment provider. We do not store your full payment card details.

Discount codes must be entered at checkout and cannot normally be applied retrospectively. Unless stated otherwise, only one discount code may be used per order.

6. Delivery and fulfilment

We offer delivery services to the UK and selected European destinations, with shipping availability and options displayed at checkout.

Our current estimated delivery times are:

United Kingdom

Economy

£3.99
Estimated delivery: 7–14 business days after dispatch
Free for orders of £150 or more

Express

£6.99
Estimated delivery: 5-7 business days after dispatch
Free for orders of £150 or more

Europe

Economy

£7.99
Estimated delivery: 7-14 business days after dispatch
Free for orders of £150 or more

Express

£14.99
Estimated delivery: 5-7 business days after dispatch
Free for orders of £150 or more

Delivery times are estimates and are not guaranteed unless we expressly agree a guaranteed delivery service with you.

Orders are normally processed within 1–3 business days before dispatch.

Processing time is separate from delivery time.

We may use different third-party fulfilment, shipping and delivery partners depending on the product, destination and delivery service.

Some orders may be fulfilled and shipped directly by one of our third-party fulfilment partners. Depending on the product and fulfilment arrangements, an order may be dispatched from outside the UK.

For further information about delivery, customs and delivery delays, please see our Shipping Policy.

Our use of a third-party fulfilment partner does not reduce your statutory consumer rights. Your contract for the purchase of the goods is with Sen Jewels / SHAAS CREATIVES LTD.

Risk in the goods passes to you when the goods come into your physical possession or the physical possession of a person you have identified to take delivery, other than the carrier.

Ownership of the goods passes to you when we have received payment in full.

7. Cancellation, returns and refunds

As a consumer purchasing online, you generally have the right to cancel your order within 14 days after the day on which you, or a person you nominate other than the carrier, receive the last item in your order, subject to the statutory exceptions explained in our Return & Refund Policy.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless otherwise stated or where the goods are faulty, damaged or incorrect and the issue is our responsibility.

We do not charge a restocking fee.

Where a return is required, we may provide a return address belonging to one of our fulfilment or returns partners. This address may be located outside the UK.

The use of a third-party return or fulfilment address does not affect your statutory rights.

Full details, including exceptions, return arrangements, refunds and the model cancellation form, are provided in our Return & Refund Policy.

8. If something is wrong with your order

Under the Consumer Rights Act 2015, goods must meet the applicable requirements relating to quality, fitness for purpose and description.

If your goods do not meet these requirements, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

Please contact hello@senjewels.com as soon as possible if there is a problem with your order.

Where we are responsible for a faulty, damaged or incorrect item, we will cover reasonable return postage in accordance with our Return & Refund Policy.

Nothing in these terms affects your statutory consumer rights.

9. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights relating to the goods